Privacy policy

commercegarage.com Privacy Policy.

Last updated: 2025-07-08

This Privacy Policy describes how commercegarage.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from commercegarage.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

 

Compliance with Québec Law 25 and International Privacy Regulations

We comply with the Act respecting the protection of personal information in the private sector (Law 25) in Québec. This policy also integrates key principles from international privacy regulations such as:

  • General Data Protection Regulation (GDPR) (EU/UK)
  • California Consumer Privacy Act (CCPA/CPRA)
  • Other applicable privacy frameworks globally

 

Privacy Officer
Name: Myleeka Campbell-Bouchard, Director of Finances and HR
Email: [email protected]
Address: 3510 1ère rue, Longueuil, Québec, Canada, J3Y 8Y5

 

Collection of Personal Information

We collect:

  • Contact details (name, address, phone, email)
  • Order info (billing, shipping, payment confirmation)
  • Account details (username, password, security Q&A)
  • Browsing and purchase behavior
  • Communications with customer service
  • Data from third parties (e.g., payment providers, ad platforms)

 

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include these information: how you access, use our Site and your account, device information, browser information, your network connection, your IP address and more regarding your interaction with the Services.

 

How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send notifications related to your account, purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

 

Mobile Data and SMS Consent

​No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

Cookie Use and Tracking Technologies

We use cookies and similar technologies (pixels, SDKs, beacons) to:

  • Power and personalize your shopping experience
  • Analyze traffic and engagement
  • Support marketing, ads, and social media integration

Consent Requirement under Québec Law 25
We use an explicit opt-in model for non-essential cookies. No data is collected without prior consent. You may update or withdraw consent at any time.

 

Cookiebot Integration & Consent Details

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with wordpress,  see https://www.shopify.com/legal/cookies.

impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.

This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Cookies are small text files that can be used by websites to make a user’s experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.

Your consent applies to the following domains: commercegarage.com

Necessary: Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. 

 

Automated Decision-Making

We use Large Language Models (LLMs) to support internal workflows, such as:

  • Marketing content creation
  • Outreach sequences
  • Customer follow-up automation

These processes involve automated decision-making, but:

  • Do not produce legal or significant outcomes (e.g., credit denial)
  • Are subject to human oversight
  • Allow you to request access, correction, or explanation of decisions

 

Disclosure of Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such as: 

– With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

– With business and marketing partners, to provide services and advertise to you. 

Our business and marketing partners will use your information in accordance with their own privacy notices.

– When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.

– With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

– In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have for the integrity of your consentment enclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in “How we Collect and Use your Personal Information” and “How we Disclose Personal Information”:

 

Category:

– Identifiers such as basic contact details and certain order and account information

– Commercial information such as order information, shopping information and customer support information

– Internet or other similar network activity, such as Usage Data

Categories of Recipients:

– Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)

– Business and marketing partners

– Affiliates

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

We have “sold” and “shared” (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.

 

Data Retention

We retain data:

  • As long as necessary to fulfill services or legal obligations
  • Up to 5 years after your customer relationship ends (unless longer required by law)

 

International Data Transfers

Your data may be transferred outside Québec (e.g., to the U.S. or Europe). These transfers follow:

  • Standard Contractual Clauses approved by the European Commission
  • Equivalent safeguards recognized by international law

 

Your Privacy Rights

You have the following rights under Québec Law 25 and applicable international laws:

  • Right to Access / Know – Request access to your data
  • Right to Correction – Fix inaccuracies
  • Withdraw Consent – Revoke previously given consent
  • Right to Deletion – Request erasure of your data
  • Data Portability – Request a structured copy of your data
  • Restrict or Object to Processing – For marketing or profiling
  • Opt-Out of Sale/Sharing – Applicable in certain jurisdictions
  • Appeal – Challenge a denied request
  • Authorized Agent – Appoint someone to act on your behalf

To exercise these rights, email [email protected]. Identity verification may be required.

 

Children’s Data

Our services are not intended for children under 14. We do not knowingly collect or sell data from minors.

 

Security

We implement reasonable technical and organizational safeguards to protect your information. However, no system is completely secure.

 

Complaints

If you have concerns, you may:

  • Contact our Privacy Officer at [email protected]
    If unresolved, file a complaint with the Commission d’accès à l’information (CAI) du Québec
  • If outside Québec, contact your local data protection authority

 

Policy Updates

We may revise this policy to reflect regulatory or operational changes. Updates will be posted with the new date. Where required, we’ll notify you.

 

Privacy Impact Assessments (PIAs)

We conduct Privacy Impact Assessments (PIAs), also known as Évaluations des facteurs relatifs à la vie privée (ÉFVP), when initiating any system or project involving sensitive personal data, outsourcing, or new technologies. This ensures compliance with Law 25 and helps mitigate privacy risks.

 

Biometric Data

We do not collect or process biometric identifiers, such as fingerprints, voiceprints, or facial recognition data. If our practices change, we will notify you and comply with applicable obligations, including advance notice to the CAI.

 

Confidentiality Incidents (Breach Notification)

In the event of a confidentiality incident involving personal data that poses a risk of serious harm, we will notify:

  • The affected individuals, and
  • The Commission d’accès à l’information (CAI), in accordance with Québec Law 25.

 

Contact

CommerceGarage.com
3510 1ère rue, Longueuil, Québec, Canada, J3Y 8Y5
Email: [email protected]